Terms and Conditions

Welcome to Myroo Group Pty Ltd & our Terms & Conditions of bookings and carriage: The Australian Consumer Law provides Consumers with a number of protections and Consumer Guarantees that cannot be excluded, restricted or modified. These Terms, and in particular the fare rules, refund and limitations of liability provisions set out in these Terms, are therefore subject to, and will not apply to the extent that they exclude, restrict or modify such protections and any Consumer Guarantees applicable to Consumers. These Consumer Guarantees provide Consumers with a basic, guaranteed level of protection for services that they acquire from us, including: (i) a guarantee as to due care and skill, (ii) a guarantee as to fitness for a particular purpose; and (iii) a guarantee as to reasonable time for supply. If we fail to live up to any of these Consumer Guarantees for a relevant service we provide, you may be entitled to a remedy under the Australian Consumer Law. If the breach of the Consumer Guarantees cannot be remedied or amounts to major failure, you are entitled to a refund or other remedies under the Australian Consumer Law. You may also be entitled to compensation for reasonably foreseeable losses caused by the failure. A major failure occurs when a reasonable consumer would not have purchased the services had they known about the extent of the failure or where the service is substantially unfit for purpose and cannot be fixed within a reasonable time. The carriage of any Passenger on our vessels, and any related goods or services that we may provide to a Passenger in respect of such carriage, are subject to these Terms and Conditions of Carriage ("Terms") and any other terms set out on the Passenger's Booking Confirmation. These Terms and any other terms set out on the Passenger's Booking Confirmation comprise the entire agreement between us and the Passenger and, subject to the Australian Consumer Law, no other Terms and Conditions, where oral or written, will apply. We are not a common carrier and reserve the right to refuse to deal with any person or to carry any Baggage without giving any reason. You agree to observe any written or oral direction that we give to you in respect of your travel on our Coach. A ticket is issued by QuickCoast Cruises who is owned and operated by Myroo Group Pty Ltd (herein after called “the company”) and accepted by the passenger subject to the following terms and conditions. Adult means a person aged 18 years or above Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth) Authorised Agent means an authorised reseller of QuickCoast’s products such as Tickets or Packages. Assistance Animal means an animal that has been trained by an accredited organisation to provide assistance to a person with a disability Baggage means any item that a Passenger brings on our vessel or coaches, including but not limited to any items stored in storage bins and any item of Standard Baggage and Non-Standard Baggage including any Hand Baggage Booking means both the reservation and details which we or one of our Authorised Agents have entered in our system relating to a journey to be made by a Passenger. Booking Confirmation means any Ticket, Travel Package, Experience or Accommodation Bookings issued by us or one of our Authorised Agents to a Passenger containing details of the Booking, including an E-Ticket. Checked Baggage & Cargo means the items identified in clause 14.16 & 14.17 of these Terms Child means a child aged between 3 years and 12 years (inclusive) Coach means any coach vehicle including those operated by one of our 3rd party operators. Consumer has the meaning given to it in the Australian Consumer Law Consumer Guarantee means any statutory guarantee provided to Consumers under Division 1 of Part 3-2 of the Australian Consumer Law Agent or Partner means a corporation or business with which Myroo Group has a direct relationship and who makes bookings with Myroo Group [on behalf of other persons (who do not make direct individual bookings with Myroo). Event of Force Majeure means any circumstances beyond our reasonable control including but not limited to war, acts of terror, inclement weather, hurricanes, cyclones, severe storms or weather, hail, strikes, lockouts or raw material shortages (including shortages of fuel) Experience means any activities not directly pertaining to ferry travel, operated by third party service providers. Q-Dollars means the virtual currency owned by QuickCoast Cruises Q-Wallet means the virtual portal where Q-Dollars are accumulated and held for redemption later Hand Baggage means all items of carry-on baggage that are carried aboard our vessel or a coach by a Passenger as identified in clause 14.15, including, limited to clothing, books, magazines, electrical equipment and components, cash, credit cards, art works, passports, jewellery, antiques and valuable items. We take no responsibility for your hand luggage. Infant means a child aged 2 and under Locals Rate means a person who has a valid Cassowary Coast Regional Council resident. Available on one-way and day returns only. Residents are given a 30% discount of full fare adult tickets. Not available with any other discounts or multi-day packages. All passengers claiming locals discount require Government approved photo ID with local address to be presented ready at boarding, which are a QLD drivers’ licence with current address or a QLD proof of age card with current address. Payslips, bills, and tenancy agreements are not accepted. For no valid proof of residency, the full fare difference will be charged along with a $10 per passenger administration fee or denied boarding with no refund upon possible further valid proof given. Myroo Group means Myroo Group Pty Ltd ACN 651 816 063 Non Included Extra Baggage means the items identified in clause 14.15, 14.16 & 14.17 of these Terms Package means a holiday itinerary of 2 days or more arranged and operated in part by Myroo Group Pty Ltd. In all packages we work in collaboration with 3rd party tourism and hospitality companies. 3rd party operators take responsibility for their own services and actions. Passenger means any person with a Booking who is to be carried or who is carried on a Coach, except members of our staff Seniors Concession means a person who has a valid pensioner, senior card or carer card. Concession holders are eligible for a 15% discount of full fare adult Tickets. All passengers claiming Seniors discount require Government approved photo ID. For no valid proof of Senior entitlement, the full fare difference will be charged along with a $10 per passenger administration fee or denied boarding with no refund upon possible further valid proof given. Teenager means a person aged between 13 years and 17 years (inclusive) 1. General Terms and Conditions Company (For Administration & Feedback) Booking Agent HQ (For Enquiries & Changes) Myroo Group Pty Ltd. P.O. Box 2944, Cairns. QLD 4870 Email: quickcoast@myroo.com.au https://quickcoast.com.au Booking Agent HQ (For Enquiries & Changes) Mission Beach Tourism Centre 55 Porter Promenade, Mission Beach, QLD 4852 Phone: +61 (0)7 4068 7099 Email: quickcoast@missionbeachtourism.com https://missionbeachtourism.com/ 2. Cancellation by You – Scheduled (Public) Departures Fares are non-refundable. You can cancel up to 72 hours in advance for a full credit towards another QuickCoast date/service. For a full credit, you must cancel at least 72 hours before the start time of the scheduled departure. If you cancel less than 72 hours before the experience’s start time, the amount you paid will not be credited. Any changes made less than 72 hours before the scheduled start time will not be accepted. Cut-off times are based on the scheduled departure local time. 3. Cancellation by You – Private Charters & Packages Cancellations are fully refundable for COVID related policy within Queensland and/or the state of purchase. Cancellations 62 days or more will incur forfeit of 35% of total booking cost. Cancellations 61 days but more than 29 days will incur forfeit of 50% of total booking cost. Cancellations 28 days but more than 15 days will incur forfeit of 75% of total booking cost. Cancellations 14 days or less incur a full forfeit of package cost. 4. Travel Insurance Comprehensive Travel Insurance strongly advised to all clients for potential reimbursement of any losses of money paid out. 5. Cancellation by QuickCoast Cruises On very rare occasions, services can be subject to the effect of weather or unforeseen circumstances. Should a cruise not operate for any reason passengers will be offered an alternative day or a full refund authorised. 6. Diving & Snorkelling Certain medical conditions and medications may preclude some people from diving. For advice contact our QuickCoast office. Minimum age for diving is 12 years. QuickCoast Cruises recommend a wait of 12 hours but preferably 24 hours, if doing multiple dives, before ascending to an altitude of 300 metres or greater. Snorkelling can be a strenuous activity. Please use caution and inform our crew of any medical conditions. 7. Pricing All prices are firm once paid in full. With deposit only bookings Myroo Group reserves the right to increase prices up to 10% on the agreed total price when due to any legitimate reason (for example, (but not limited to) fuel prices) 8. Bookings & Payment Online — Upon receipt of your reservation request, we will contact you to confirm availability and arrange payment details, if you chose the option to pay on your day of travel. We will provide you with a printable confirmation voucher via email, detailing your date of travel, pick up points, costs, and any other relevant information. Fields marked with * on the Reservation form must be completed before choosing “Make a Booking”. We will advise you of specific reservation Terms and Conditions at the time of requesting a reservation. All costs shown are in Australian Dollars, or as otherwise indicated, and include GST (Goods and Services Tax). 9. When do I make payment? When booking online with QuickCoast Cruises, you have the option to pay by credit card to secure your booking immediately, or you can also choose to pay on your day of travel. In this case, payment is made directly at the Quicksilver check-in counters before boarding your cruise. You may pay by cash or accepted credit card. 10. What if the weather is bad and I prefer not to travel? QuickCoast only departs port when conditions are deemed safe to operate. We take all necessary precautions to ensure safety of QuickCoast, passengers and crew. Providing we have availability you are welcome to voluntarily change your dates pending availability. Or, in the worst-case scenario, cancel with full refund. 11. Can I change dates? Yes. On the basis on ferry transfers, providing we have availability. There is a $25 rebooking fee per booking for voluntary changes and must be completed no less than 72 hours prior to departure, phone +61 (0)7 4068 7099. Packages require no less than 14 days prior to departure and a $75 per person rebooking fee applies pending availability. 12. Quotations All quotations provided are subject to availability of services quoted and are not guaranteed until the booking is confirmed and required payment(s) received. 13. Terms and Conditions of using our website. The material on this internet site is made available for the purpose of providing access to current information and is not provided as professional advice. Before relying on the material, users should obtain appropriate professional advice relevant to their circumstances to evaluate its accuracy, currency, completeness, and relevance for their purposes. Some material on this internet site may include or summarise views, standards, or recommendations of third parties. The inclusion of such material is not an endorsement by us of that material and not an indication of our commitment to any course of action. Links provided to other internet sites are provided for the user’s convenience and do not constitute endorsement of the information at those sites. We accept no responsibility for material contained in any site that is linked to our internet site 14. Conditions of Carriage A ticket is issued by QuickCoast Cruises who is owned and operated by Myroo Group Pty Ltd (herein after called “the company”) and accepted by the passenger subject to the following terms and conditions: 1. The ticket entitles the passenger to transportation as indicated on the face hereof (hereinafter called ‘the service’) subject to the terms and conditions hereinafter appearing. 2. The company reserves the right to cancel or vary the service in any way whatsoever without any liability to the passenger. 3. Your ticket is not transferable and must be presented to the company to enable the passenger to travel on the service. Voluntary changes are permitted 72 hours prior to travel – charges will apply. 4. The company is not a common carrier and reserves the right at its own discretion to refuse to carry any passenger or goods without assigning any reason. 5. The passenger shall not take onto the vessel or include in his/her luggage any explosives, volatile spirits, corrosives, any easily ignitable article or offensive thing likely to cause inconvenience to other passengers or to endanger the vessel, other passengers or goods. The passenger indemnifies the company for any loss and damage caused by or arising from the carriage of the passenger's goods. 6. The company accepts no responsibility for loss, damage or injury to luggage or loss, damage or injury to the passenger arising out of or in any way incidental or connected to the service or the accommodation of the passenger or the transfer of any luggage between the vehicle and/or the vessel and/or any place of accommodation by events which are beyond our control, or which are not preventable by reasonable diligence on our part. 7. The passenger shall comply with the instructions of the company’s servants and agents concerning all matters connected with the service and shall comply with any notice exhibited on the vessel. 8. The passenger whilst on the vessel shall not consume any intoxicating beverage unless it has been supplied to him/her on board by servants of the company. 9. The company shall not be liable for any loss, damage or injury which may arise or be alleged to arise in the event of the cancellation of the service or the abandonment of the service during the course thereof (should the company or any of its servants or agents in their absolute discretion decide that such abandonment is necessary) or of any deviation or delay in the service arising from any cause whatsoever. In any such event the company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise and any additional expense so arising shall be the sole liability and responsibility of the passenger. 10. The company may arrange for any other person to undertake the service and such person shall be entitled to the benefit of these conditions to the same extent as the company as if such person were a party to this contract. 11. The company reserves the right, in the event of a ticket or booking being cancelled by the passenger, to charge cancellation fees in accordance with the company’s current scale of refunds. 12. This contract is subject to and shall be construed in accordance with the laws of the State of Queensland and the passenger agrees to submit to the non-exclusive jurisdiction of the Courts of the State. 13. These conditions of carriage shall be read and construed subject to the Competition and Consumer Act 2010 (Commonwealth) and any amending legislation. 14. No condition of carriage other than set out in this ticket will be recognized. This contract may only be varied by agreement in writing between the company and the passenger. Note: Verbal promises by booking agents or clerks are not binding on the company and will not be recognized by the company. 15. 1 (one) piece of hand luggage per included person: Type of Service Hand Luggage/Max Weight/Max Linear Dimensions (Length x Width x Height)/Cost/Extra Purchased on day of travel Day Return 1 piece – 5kg 105cm Free $15 One way 1 piece – 10kg 105cm Free $25 Package 2 days or more 1 piece – 10 kg 105cm Free $15 16. Checked & Accompanied Suitcases/Trekking Backpacks/Eskys (Chill Boxes), Paid Cargo: Type of Service Checked Luggage/Max Weight Max Linear Dimensions (Length x Width x Height)/Prebooked same time as passenger booking Extra Purchased on day of travel – if available Eskys Day Return 1 piece – 20kg 105cm $30 $45 Eskys Day Return 1 piece – 40kg 158cm $50 $65 Suitcase One Way 1 piece – 23kg 158cm $20 $35 Suitcase One Way 1 piece – 32kg 158cm $30 $45 Trolly One way 1 piece – 40kg 250cm $60 $75 Package 2 days or more 1 piece – 10kg 105cm Free $65 Suitcase Package 1 piece – 23kg 158cm $100 $125 Suitcase Package 1 piece – 32kg 158cm $150 $175 17. Trollies maximum width is 40 cm – wider trollies will not be accepted for voyage. No refund or compensation for goods refused passage. 18. Larger Cargo – pricing and availability by application directly to QuickCoast Cruises. 19. Boarding closes 10 minutes prior to our advertised departure – be organised, be prompt. 20. General public pets are not permitted on vessel. Government certified assistance dogs are allowed only with at least 72 hours written consent by emailing “Service Dog Request” to urgent quickcoast@myroo.com.au